Your Secretary Team. Working as Part of Your Office.
Swiftdial provides far more than call answering. Our in-house English- and Yiddish-speaking team can serve as your business's remote secretary and office support team—handling customer communication, scheduling, data entry, follow-ups, and ongoing administrative work according to your procedures. We take the time to understand how your office operates so our work feels like a natural extension of your own team.
Your secretary. Your support team. An extension of your office.
When someone calls your business, they should feel they're speaking with your own office. But our work doesn't stop when the call ends. We can record information, update your systems, schedule appointments, follow up on outstanding requests, and help manage the day-to-day administrative work that keeps your operation moving.
Your services, processes, expectations, and how you want each situation handled.
Calls, messages, scheduling, and office tasks handled under your instructions.
Information entered, tasks documented, and follow-ups coordinated—not simply messages passed along.
Real office support, beyond the phone.
Every business operates differently. We build the workflow around what your team needs help with, whether that's answering calls, managing information, or taking recurring responsibilities off your desk.
Live Call Answering & Reception
Answer incoming calls in your business's name, identify what callers need, provide approved information, take messages, and direct requests appropriately.
Customer Support
Assist customers with routine questions, service requests, status inquiries, and follow-ups using the information and guidelines your office provides.
Appointment Scheduling
Coordinate bookings, rescheduling, confirmations, and related communication through your preferred scheduling process.
Data Entry & Record Updates
Enter customer information, maintain records, update spreadsheets or connected systems, and document activity as part of your established workflow.
Messages & Follow-Up Tasks
Organize messages, track pending requests, send approved communications, and coordinate callbacks or next steps.
Administrative & Secretary Work
Help with email and SMS tasks, routine office coordination, information gathering, and other recurring administrative responsibilities.
Remote for You.
In-House by Us.
Our agents work together as one in-house team, while learning your procedures and representing your business professionally. The result is a dependable secretary and support operation that fits the way your office already works.
Not every client needs the same kind of help.
Some clients need a professional voice answering every call. Others need a team that can handle substantial secretary work, customer records, appointment requests, and ongoing office tasks. We'll work with you to define what our team handles, what requires your approval, and how information flows back to your office.